Customer Success Manager (SaaS)

Location: San Antonio, TX, United States; full-time onsite role

Base salary: $89,252.80–$133,879.20 per year, with potential commission or performance bonus.

Company

hirify.global provides SaaS solutions for customers in the financial services and payments space.

What you will do

• Manage customer relationships and help clients achieve desired outcomes through hirify.global solutions.
• Monitor customer health, identify dissatisfaction and churn risks, and drive retention and contract renewals.
• Build customer success plans, improve solution adoption, and identify cross-selling and expansion opportunities.
• Partner with Sales, Product, Marketing, Quality Assurance, Implementations, and Support teams to advocate for customer needs.
• Use Salesforce, Omni Analytics, and other tools to prepare data-supported business reviews, reports, and recommendations.
• Create scalable processes, playbooks, and workflows while mentoring associate-level team members.

Requirements

• Bachelor’s degree in Business Administration, Business Management, Marketing, Finance, or a related field.
• At least five years of customer service and satisfaction experience in financial services.
• At least three years of experience in Customer Success Management, Account Management, or Sales, with a record of client retention and sales growth.
• Working knowledge of the SaaS ecosystem, CRM software, business processes, applicable laws, and regulations.
• Advanced skills in organization, planning, data collection and analysis, negotiation, prioritization, deadline management, and problem-solving.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to type 35 WPM and perform the listed sedentary and lifting duties.

Culture & Benefits

• Competitive overall compensation with potential incentive compensation.
• Work/life balance, employee engagement activities, and recognition awards.
• Healthcare coverage options and traditional and Roth 401(k) plans.
• Career growth opportunities, continuing education, certifications, and mentorship programs.
• Wellness program and years-of-service awards.
• Substance-free workplace with pre-employment drug testing; tobacco users are not hired where permitted by law.