Client Success Associate

Location: New York City Metro; flexible hybrid with in-office collaboration in the Manhattan office as needed

Salary: $60,000–$85,000 USD annually

Company

hirify.global is an end-to-end global SaaS gifting and branded merchandise platform for B2B companies, supporting personalized gifts, event experiences, automated sourcing, storage, and global delivery.

What you will do

• Learn the hirify.global platform, support client onboarding, and manage a portfolio of new clients.
• Help clients set up, train users, and adopt gifting and branded merchandise programs.
• Build relationships with Sales and Marketing stakeholders to understand priorities, budgets, and client goals.
• Develop gifting strategies and strategic roadmaps that drive usage, spend, redemption, and ROI.
• Advise platform administrators and senders on campaign automation, fund management, and platform adoption.
• Identify expansion opportunities across use cases, company roles, international markets, products, and features while representing the customer internally.

Requirements

• Located in the New York Metro area and able to attend the Manhattan office as needed for training, collaboration, and team meetings.
• Recent college graduate or early-career professional interested in SaaS, Client Success, Account Management, or Sales.
• Strong communication and relationship-building skills, with the ability to ask thoughtful questions and influence clients.
• Proactive, organized, resourceful, and comfortable taking ownership in a fast-paced scale-up environment.
• Ability to learn new technology, explain concepts clearly, solve problems, and maintain a client-first mindset.
• Interest in driving usage, engagement, retention, and account growth, with motivation to progress into a Client Success Manager role.

Nice to have

• Prior internship or work experience in a client-facing, sales, marketing, or technology environment.

Culture & Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance with mental health support and fast access to care.
• Flexible PTO that increases with tenure, plus additional flexibility for unexpected life events.
• Collaborative environment with innovative, ambitious, and fun colleagues.