Senior Branch Administrator (Banking)

Location: Montréal, Quebec, Canada; work arrangement includes on-site and remote work, with the proportion discussed during the interview.

Company

CIBC is a relationship-oriented bank focused on client service, innovation, collaboration, and accountable banking operations.

What you will do

• Lead, coach, schedule, supervise, and manage the performance of branch support staff.
• Oversee day-to-day branch operations, office administration, equipment, supplies, functions, and events.
• Monitor branch budgets, expenses, revenue, accounts payable, and profitability.
• Support Investment Advisors with trade orders, trade tickets, new issues, cease trades, and trading halts.
• Maintain high internal and external client service standards while coordinating with departments across Wood Gundy.
• Ensure compliance, audit readiness, and consistent operational procedures.

Requirements

• Current accreditation and good standing for Canadian Investment Regulatory Organization Investment Dealer licensing (CIRO-ID).
• Postsecondary degree or diploma and/or four years of relevant experience.
• Strong organizational, administrative, people management, coaching, interpersonal, communication, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced brokerage environment.
• Fluency in French and English is required.
• Legal eligibility to work in Canada is required; a valid work or study permit may be required.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, a benefits program, and a defined benefit pension plan.
• Employee share purchase plan, vacation offering, wellbeing support, and recognition programs.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate and workplace experience.

Hiring process

• Applications are considered for current and future opportunities in the talent pipeline.
• Additional attribute-based assessments and skills tests may be requested, including French proficiency testing.
• Artificial intelligence tools may be used during recruitment.