Lead Clinic Coordinator

Location: 450 Brookline Ave, Boston, MA 02215; 100% onsite. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.

Salary: $57,500–$65,000 per year

Company

hirify.global provides cancer research, oncology patient care, education, and public health programs.

What you will do

• Serve as a role model and operational resource for Clinic Coordinators, supporting performance, training, onboarding, and team communication.
• Coordinate infusion scheduling, scheduling mailbox assignments, floor reports, scheduling reports, and lab work queues.
• Troubleshoot scheduling errors and serve as a point of contact for clinical and back-office staff.
• Manage patient wait-time issues, clinic flow bottlenecks, service recovery, and challenging customer-service situations.
• Support emergency responses, system downtime operations, office administration, supplies, patient watch lists, and infusion nurse schedule templates in Epic.
• Troubleshoot clinical devices and systems, support the Real Time Locating System, and manage patient-use iPad inventory and maintenance.

Requirements

• Bachelor’s degree preferred.
• At least one year of experience as a Clinic Coordinator I at Dana-Farber for the Clinic Coordinator II progression.
• Experience in a customer-service setting preferred.
• Proficiency with technology and complex computer systems.
• Excellent verbal and written communication, organization, problem-solving, critical-thinking, and multitasking skills.
• Interest in working toward a management position and ability to adapt to an evolving clinical environment.

Culture & Benefits

• Work in an inclusive, diverse, and equitable environment focused on compassionate patient care.
• Provide direct patient contact in person, by telephone, written communication, and email.
• Support pediatric or adult clinic populations depending on the assigned clinical area.
• Work in a clinical setting requiring operation of computers, office equipment, and occasional standing, walking, and handling of supplies.