Client Service Representative - La Sarre

Location: La Sarre, Quebec, Canada; on-site full-time. Flexibility to work at multiple banking centres within a reasonable travel distance and during banking centre hours, including evenings and weekends.

Company

A relationship-oriented bank providing personal and business banking services for modern clients.

What you will do

• Support clients with day-to-day banking needs, account management, and financial products.
• Answer questions and assist with banking transactions.
• Resolve client issues by listening, asking questions, and taking ownership of solutions.
• Connect clients with appropriate hirify.global team members to support their financial goals.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.

Requirements

• Client-focused approach with strong empathy and interpersonal communication skills.
• Ability to solve problems, take accountability, and collaborate on client solutions.
• Knowledge of financial services products and transaction services.
• Digital literacy and willingness to develop technology expertise.
• Legally eligible to work at the specified location in Canada; a valid work or study permit may be required where applicable.
• Flexibility to work evenings, weekends, and at multiple nearby banking centres.

Culture & Benefits

• Inclusive workplace focused on trust, teamwork, accountability, and diverse perspectives.
• Competitive salary, incentive pay, banking benefits, and an employee benefits program.
• Defined benefit pension plan, employee share purchase plan, and vacation offering.
• Wellbeing support and a points-based employee recognition program.
• Paid Purpose Day for personal growth and development.

Hiring process

• Applicants may complete an attribute-based assessment and additional skills tests, including a French proficiency assessment where applicable.
• Artificial intelligence tools may be used during recruitment.