Bilingual Customer Care Representative (Healthcare)

Location: Mississauga, Ontario, Canada; hybrid schedule with a minimum of 3 days per week onsite. Shifts rotate between 8AM and 6PM EST.

Salary: CAD 48,000–60,000 annually, with potential discretionary bonuses.

Company

hirify.global develops vital organ therapy solutions, digital services, and advanced support for patients and care teams, with a long-standing focus on kidney care.

What you will do

• Serve as the first point of contact for customer inquiries, product complaints, service complaints, adverse events, and order requests through phone, fax, email, and online channels.
• Enter and expedite institutional and home-patient orders, set up new patients, maintain records, and prepare customer and patient reports.
• Investigate and resolve shipment, return, credit, order, GFax, and EDI issues, including processing credits for returns.
• Collect and document initial product-complaint and adverse-event information, coordinate sample retrieval, and communicate known-issue resolutions.
• Manage patient records for inbound and international travel requirements, cycler deployment, and sample export and input orders.
• Redirect medical and technical concerns to the appropriate specialists and provide guidance to new department hires when needed.

Requirements

• Full bilingual proficiency in English and French is required.
• At least 2 years of customer service experience.
• High school diploma or bachelor's degree in a related field.
• Exceptional verbal and written communication, analytical thinking, and business problem-solving skills.
• Ability to interact effectively with patients, registered nurses, medical professionals, and professionals at all levels.
• Ability to multitask and work in a fast-paced environment while using judgment and initiative to resolve customer needs.

Nice to have

• Bachelor's degree in life science, health science, or a related discipline.
• Previous experience in the healthcare industry.

Culture & Benefits

• Flexible workplace policy combining remote flexibility with at least 3 onsite days per week.
• Work focused on improving patient lives and advancing vital organ therapies.
• Transparent compensation practices and eligibility for discretionary bonuses.
• Reasonable accommodations are available throughout the application and interview process.