IT Service Desk Specialist (US)

Location: Denver preferred; candidates must be located in the United States. Flexible schedule aligned with US business needs, including key US afternoon hours.

Salary: $60,000–$65,000 annual total compensation.

Company

hirify.global develops a flexible, highly scalable software product and operates across global hubs.

What you will do

• Assess, prioritize, and resolve IT incidents and service requests through ticketing, email, and chat.
• Diagnose hardware, software, connectivity, account access, and application issues across macOS, Windows, Google Workspace, Slack, Zoom, and other SaaS platforms.
• Manage US IT requests during business hours and independently determine appropriate resolution paths.
• Manage device lifecycle and asset processes, including inventory, provisioning, configuration, security requirements, replacements, and offboarding.
• Partner with the Berlin-based IT team on complex technical matters and global IT initiatives.
• Analyze recurring issues and improve documentation, processes, knowledge resources, and self-service solutions.

Requirements

• 1–2+ years of experience in IT support, helpdesk, or service desk roles.
• Working knowledge of macOS and Windows environments.
• Familiarity with MDM solutions such as Jamf and ticketing systems.
• Basic network troubleshooting knowledge, including DNS, VPN, and Wi-Fi.
• Hands-on experience with Google Workspace, Slack, Zoom, and identity and access administration.
• Fluent English and location in the United States required.

Nice to have

• Additional language skills.

Culture & Benefits

• Part-time schedule of 30 hours per week with flexible time management.
• $1,200 annual learning budget.
• Flexible PTO policy and the ability to work from abroad for up to 90 days worldwide.
• $350 home office setup budget and $50 monthly home office allowance.
• Medical, dental, vision, life insurance, and short- and long-term disability coverage.
• 401(k) plan with a 100% company match on contributions up to 4%, plus mental health support and WeWork On-Demand access.