4 часа назад
IT Specialist Intern
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Specialist Intern (Helpdesk/Endpoint Management): Providing T1 and T2 technical support across macOS, Windows, and Linux environments with an accent on ticket triage, device deployment, identity administration, and hardware asset management. Focus on troubleshooting connectivity and conference room AV issues, automating routine IT tasks, and building documentation for endpoint, SaaS, and security operations.
Location: San Jose, United States
Company
is a well-funded startup developing photonics infrastructure for AI supercomputing, including optical interconnects and photonic engines.
What you will do
- Provide first-line T1 and T2 Helpdesk support and resolve end-user tickets across macOS, Windows, and Linux.
- Assist with device imaging, configuration, deployment, and new-hire onboarding using MDM platforms such as Jamf and Intune.
- Support account provisioning and deprovisioning through identity platforms such as Microsoft Entra.
- Troubleshoot Wi-Fi, VPN, TCP/IP, and basic VLAN connectivity issues, escalating when needed.
- Manage hardware inventory, asset tagging, lifecycle documentation, and conference room AV equipment.
- Create Helpdesk documentation, runbooks, and knowledge base articles while contributing to endpoint, SaaS, identity, and security projects.
Requirements
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
- Foundational knowledge of macOS, Windows, or Linux operating systems.
- Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
- Strong communication and interpersonal skills for supporting non-technical users with patience and empathy.
- Willingness to learn, take initiative, and collaborate with full-time IT team members.
Nice to have
- Prior Helpdesk, IT support, or customer-facing technical support experience.
- Familiarity with Jamf, Intune, or Kandji.
- Experience administering Google Workspace, Slack, or Zoom.
- Basic scripting knowledge in Python, Bash, or PowerShell.
- Knowledge of SSO, MFA, user lifecycle management, and data privacy practices including HIPAA or PII handling.
Culture & Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance.
- Professional development opportunities and certification support.
- Access to cutting-edge technology and cloud platforms.
- Collaborative work with cross-functional teams at a Silicon Valley-headquartered startup.
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