Scaled Customer Success Manager - Ads (Amazon Ads)

Location: US Remote

Salary: $85,000–$90,000 USD annual base salary, plus eligibility for an annual bonus.

Company

hirify.global and Pacvue provide AI-powered commerce media and seller solutions supporting advertising across major retail media networks.

What you will do

• Build and manage scaled digital and 1:Many customer success strategies for hirify.global Ads and Amazon Seller Central advertising solutions.
• Develop onboarding, adoption, renewal, retention, and expansion frameworks for a broad advertising customer portfolio.
• Manage a small book of direct business, maintain strategic account relationships, conduct quarterly business reviews, and identify expansion opportunities.
• Use advertising performance, spend, campaign, and ROI data to create targeted engagement campaigns and customer recommendations.
• Evaluate and improve the self-serve ads experience while partnering with Product, Support, Marketing, and Brand Evangelists.
• Test scaled program initiatives and report on engagement, customer feedback, and ROI improvements.

Requirements

• 5+ years of experience in customer success, account management, or customer retention, with a record of independently owning end-to-end programs.
• Hands-on experience with Amazon Seller Central Ads, including Sponsored Products, Sponsored Brands, Sponsored Display, or the hirify.global Ads platform.
• Deep knowledge of campaign structures, bidding mechanics, keyword research and targeting, budget allocation, optimization, and ROI measurement.
• Experience managing a book of business, growing revenue through expansion, and combining scaled 1:Many engagement with strategic 1:1 relationships.
• Experience with automation tools, CRM software, marketing platforms, customer data platforms, and analytics tools.
• Strong communication, interpersonal, data literacy, independent judgment, and customer lifecycle management skills.

Culture & Benefits

• Flexible paid time off, paid holidays, and floating holidays.
• Medical, dental, vision, FSA, HSA with employer contribution, life insurance, and pet insurance.
• 401(k) with employer match and paid parental leave.
• Up to two paid volunteer days with a 501(c) organization.
• Company-subsidized Wellhub and Peloton memberships.
• Fertility and family-building information platform through Carrot.