Customer Experience Manager (Central)

Location: Remote, but must be located in the Central United States.

Salary: $91,000–$125,000 USD base salary per year, plus bonus, equity, and benefits.

Company

Wiz provides a cloud and AI security platform that connects code, cloud, and runtime to help organizations detect, prevent, and respond to threats.

What you will do

• Guide strategic enterprise customers through multi-year cloud transformations and post-onboarding Wiz adoption.
• Lead customer projects and initiatives focused on cloud security, collaborating with Sales, Support, Success, Product, Engineering, and customer teams.
• Build relationships with stakeholders ranging from technical practitioners to CISOs and influence secure solution adoption.
• Define milestones, remove blockers, and establish processes for secure workload migrations and cloud security improvements.
• Support TCO analyses, business cases, tool consolidation, and strategic expansion opportunities related to cloud security.
• Develop customer training strategies and governance structures to improve security awareness and oversee the partnership.

Requirements

• 5+ years of experience as a CSM, AE, PM, or in another customer-facing strategic role.
• Excellent communication and interpersonal skills with stakeholders at all organizational levels.
• Ability to learn Wiz offerings and pricing quickly.
• Strong project management experience with large-scale transformations.
• Must be located in the Central United States.
• Must have the legal right to work in the United States without visa sponsorship.

Nice to have

• Experience working with Fortune 100 customers using cloud-based technology.
• Deep understanding of security SaaS offerings and pricing models.

Culture & Benefits

• Full-time employment with base salary, bonus, equity, and benefits.
• Opportunity to work with strategic customers on complex cloud security transformations.
• Collaboration across customer-facing, product, and engineering functions.
• Access to Google benefits for eligible employees.