Customer Success Manager (Paris) (SaaS)

Location: Paris, France; hybrid policy with 2–3 days in the office and the rest remote. Standard hours are 9am–6pm, Monday to Friday.

Company

hirify.global provides an AI-powered frontline employee experience SaaS platform for communication, mobile learning, task management, and operational execution.

What you will do

• Manage and grow relationships with key stakeholders across a customer portfolio.
• Develop account strategies, joint success plans, and customer health assessments.
• Organize Executive Business Reviews and operational reviews with project teams and executive sponsors.
• Use customer and platform KPIs, reports, and data analysis to support decisions and identify improvement opportunities.
• Act as a strategic and functional advisor, proactively resolve client issues, and collaborate with Sales and Account Management.
• Partner with Product and the global Customer Success team to shape the app and share best practices; manage renewals and contract redlining.

Requirements

• Experience in Customer Success, client relationship management, or consulting within a B2B SaaS business.
• Strong project management, analytical, communication, interpersonal, and organizational skills.
• Experience developing and running Quarterly Business Reviews.
• Ability to work proactively, solve problems, adapt, and operate in an international environment.
• Fluency in English and French required.

Nice to have

• Retail operations experience, such as visual merchandising or store operations.
• Familiarity with hirify.global as a user.
• Experience with contract redlining and negotiation.
• Spanish or Italian language skills.

Culture & Benefits

• 25 days of holiday plus RTT, subject to eligibility.
• Optional health insurance coverage for employees and families.
• Weekly lunches, team events, and social activities.
• Free online HIIT sessions.
• Regular training and coaching.