Senior Customer Success Manager (AI-powered SaaS)

Location: Paris, France; hybrid work model

Company

hirify.global develops AI-powered, SaaS-based multidomain master data management solutions that connect product, customer, supplier, and other enterprise data.

What you will do

• Drive customer adoption, value realization, and measurable business outcomes using customer, product, and usage insights.
• Partner with Account Management on account strategies covering customer priorities, stakeholder engagement, risks, and growth opportunities.
• Develop customer success plans linking business priorities, adoption milestones, success metrics, and realized value.
• Assess customer health proactively and mitigate risks to adoption, value realization, and renewal.
• Lead executive business reviews and align stakeholders on strategic priorities and future account strategy.
• Represent the customer voice and influence improvements across Product, Support, Professional Services, Sales, and Customer Success.

Requirements

• 5+ years of experience in Customer Success, Consulting, Account Management, or another customer-facing role in a SaaS or enterprise software environment.
• Experience owning complex enterprise customers and working with executive-level stakeholders.
• Ability to interpret customer, product, usage, and business outcome data to identify risks and opportunities.
• Ability to understand enterprise business processes and connect data-management capabilities to strategic, operational, and financial outcomes.
• Experience with Master Data Management, Data Management, and enterprise software solutions is strongly preferred.
• French proficiency is required for working with French-speaking customers and stakeholders.

Culture & Benefits

• Hybrid work model supporting flexibility and work-life balance.
• Global days off, learning days, and volunteer days through the MindFUL and MindFuel programs.
• International environment with multicultural teams and worldwide career opportunities.
• Access to learning platforms such as Udemy.
• Well-being facilities and activities in a caring work environment.
• Opportunity to work on software products that deliver significant business value for customers.

Hiring process

• Interviews are conducted on a continuous basis.