Reverse Inside Loan Officer (Reverse Mortgage)

Location: Remote, United States

Company

hirify.global is a distributed retail mortgage lender with more than 9,000 employees, over 700 branches, and loan servicing operations across all 50 states, Washington, D.C., and Puerto Rico.

What you will do

• Manage inbound and outbound leads from corporate marketing, servicing portfolios, digital campaigns, and internal referrals.
• Conduct discovery calls to understand customer needs, interest, and basic reverse mortgage eligibility.
• Educate homeowners and their families about HECM and proprietary reverse mortgage products.
• Build trust through professional, empathetic, and consultative communication.
• Document interactions, notes, and next steps in CRM and loan origination systems.
• Follow up through phone, email, and SMS while meeting contact, qualification, and conversion metrics.

Requirements

• Experience in inside sales, call center sales, or consumer-direct financial services.
• Ability to communicate with homeowners about age-based program eligibility and long-term financial topics.
• Strong communication, active listening, organization, attention to detail, and self-motivation.
• Ability to manage a high volume of leads and structured follow-ups.
• Proficiency with CRM systems, dialers, and basic computer applications.

Nice to have

• NMLS licensing or willingness to obtain it if required.
• Experience in mortgage, reverse mortgage, or home equity.
• Experience working with corporate-generated leads.
• Familiarity with compliance-driven sales environments.

Culture & Benefits

• Supportive, transparent, entrepreneurial work culture.
• Medical, dental, and vision coverage for eligible employees.
• 401(k) plan and company-provided short-term disability coverage.
• Employee assistance and wellness programs.