Practice Coordinator II (Medical Operations)

Location: 22 Patriot Place, Foxborough, Massachusetts, United States; 100% onsite

Salary: $49,000–$61,800 per year

Company

hirify.global is a cancer research and patient care organization focused on advancing treatment, educating physician-researchers, and providing comprehensive care.

What you will do

• Schedule single- and multi-provider appointments for new and existing patients.
• Perform front-desk check-in and check-out, patient registration, demographic updates, and insurance verification.
• Coordinate complex referrals, second opinions, medical records, prior authorizations, and appointments across care locations.
• Triage patient and provider calls, direct patient flow, respond to emergencies according to procedures, and resolve administrative issues.
• Process forms, reports, records requests, database entries, billing-related workflows, and schedule changes.
• Coordinate care with the main campus and support patient navigation, clinical intake, and administrative training.

Requirements

• Associate degree; three years of equivalent experience may substitute. A bachelor's degree is preferred.
• Three years of experience in a medical or customer service setting.
• Knowledge of medical terminology and changing insurance plans, including high-risk insurance programs.
• Experience carrying out complex scheduling and preparing reports, correspondence, and administrative documents.
• Excellent verbal and written communication, computer, customer service, multitasking, and problem-solving skills.
• Ability to use DFCI and local hospital systems, including Meditech.

Culture & Benefits

• Work in an inclusive and equitable environment serving patients, families, physicians, and staff.
• Support a mission focused on reducing the burden of cancer through research and patient care.
• Participate in clinical systems training and support onboarding of new hires.
• Salary decisions consider market conditions, internal equity, experience, skills, and qualifications.