Practice Coordinator II

Location: Milford, Massachusetts, United States; 100% onsite

Salary: $49,000–$61,800 per year

Company

hirify.global provides cancer research, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Schedule simple and complex appointments for new and established patients, including coordination with multiple care providers and specialists.
• Perform front-desk check-in and check-out, patient navigation, demographic updates, insurance updates, and non-clinical patient support.
• Manage referrals, medical records requests, Epic referral workqueues, In Basket messages, and appointment-related documentation.
• Coordinate prior authorizations, insurance verification, clinical intake, and special billing and revenue processes.
• Serve as a liaison between patients, families, providers, the main campus, outside centers, and referring organizations.
• Recognize emergencies, resolve operational issues, support clinical systems training, and maintain front-desk supplies and schedules.

Requirements

• Associate degree, or three years of equivalent experience; a bachelor's degree is preferred.
• Three years of experience in a medical or customer service setting; a degree may substitute for experience.
• Knowledge of medical terminology and insurance plans.
• Experience or demonstrated ability to perform complex scheduling and prepare administrative reports and correspondence.
• Excellent computer, communication, customer service, multitasking, and problem-solving skills.
• Ability to use DFCI and local hospital systems, including Epic and Meditech.

Culture & Benefits

• Work in an inclusive, diverse, and equitable environment focused on compassionate patient care.
• Contribute to cancer research, education, and public health initiatives for high-risk and underserved populations.
• Collaborate with Harvard Medical School-affiliated hospitals and other healthcare partners.