Software Support Specialist

Location: Milan, Italy

Company

hirify.global provides software service products supporting customer operations, material flow optimization, upgrades, and lifecycle services.

What you will do

• Promote and sell software service products, including service coverage modifications, technical upgrades, parts kits, and relocation services.
• Consult customers on operational efficiency and material flow optimization related to hirify.global software.
• Prepare quotations, manage the sales process in the CRM, and maintain weekly activity reports.
• Visit customer sites to present service products, contracts, and upgrade solutions.
• Lead customer clarification meetings, negotiate pricing, and identify and coordinate commercial risks and terms-and-conditions requirements.
• Prepare lessons-learned meetings and communicate customer insights to support product development and customer satisfaction improvements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred.
• 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role.
• Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies.
• Experience diagnosing, troubleshooting, and resolving software-related issues, as well as documenting incidents, solutions, and support procedures.
• Knowledge of SQL, databases, ODBC, networking concepts, and system integrations preferred.
• Experience with remote troubleshooting tools and customer support technologies, including TeamViewer, UltraVNC, or RDC.

Nice to have

• Microsoft, ITIL, Network+, or similar industry certifications.

Culture & Benefits

• Regular cooperation with sales, project, technical, and other internal departments.
• Customer-facing work across customer sites in the country.
• Opportunity to contribute customer insights and lessons learned to product development and service improvements.