IT Service Desk Manager

Location: Milan, Italy; hybrid work with a mix of home and office days

Salary: €65,000–€75,000 per year

Company

hirify.global is a motor insurance company using data and technology to provide online insurance services across Italy, the UK, and Spain.

What you will do

• Lead a team of 10 IT professionals supporting more than 1,600 employees across Italy, the UK, and Spain.
• Own the end-to-end employee technology experience, including workplace services, enterprise applications, hardware lifecycle management, onboarding, and office IT.
• Define the IT support services strategy and oversee service delivery across internal teams and suppliers.
• Drive automation, self-service, knowledge management, and service improvement initiatives.
• Manage budgets and vendors, develop the team, and provide strategic reporting to senior stakeholders.

Requirements

• Extensive experience leading IT Service Desk or Workplace Technology functions within large organisations.
• Deep knowledge of ITSM practices, workplace technologies, device lifecycle management, enterprise SaaS platforms, Google Workspace, and workplace infrastructure.
• Experience managing distributed teams, establishing KPIs and governance, and implementing automation and self-service strategies.
• Strong commercial and stakeholder management skills, including budget ownership, vendor management, procurement, and sourcing strategies.
• Experience using data to drive continuous improvement and balancing operational excellence with long-term strategy.

Nice to have

• Experience in fast-growing or highly regulated organisations with geographically distributed teams.
• Experience introducing AI-enabled support, self-service platforms, knowledge management, and modern workplace tooling.
• Experience building high-performing service organisations and proactive, data-driven support models.

Culture & Benefits

• Hybrid working with a mix of home and office days.
• Learning resources, mentorship, and a tailored growth plan.
• Private healthcare, gym discounts, wellbeing programmes, and mental health support.
• Collaborative environment focused on curiosity, experimentation, and inclusion.