Junior Customer Success Specialist (Spanish Market)

Location: Amsterdam, Netherlands, with flexible working from the Amsterdam office or partially remotely

Company

Simvia is a fast-growing software company building a platform that helps food and beverage buyers and producers manage sustainability and food safety requirements across supply chains.

What you will do

• Own a portfolio of Spanish customers, plus several international accounts, from onboarding through renewal.
• Guide new customers through structured onboarding and help them become confident users of the platform’s core features.
• Lead renewal conversations, manage retention, monitor customer health, and address churn risks early.
• Provide strategic guidance while coordinating day-to-day support with the support team.
• Partner with Sales on relevant upsell and cross-sell opportunities.
• Share structured customer feedback with Product, Support, and the wider team, and improve onboarding materials and communications.

Requirements

• 0–2 years of experience in a customer-facing role such as Customer Success, Account Management, Support, or hospitality; internships count.
• Fluent spoken and written Spanish and English are required.
• Curiosity, organisation, initiative, and comfort taking ownership in a fast-moving scale-up.
• Ability to manage many accounts with different needs and priorities.
• Tech-savvy and willing to learn new tools.

Nice to have

• Fluency in French or Italian.
• Experience with B2B SaaS, HubSpot, or AI assistants such as Claude and ChatGPT.

Culture & Benefits

• Work on a mission focused on safer and more sustainable food supply chains.
• Opportunities to grow with a fast-growing scale-up.
• Collaborative, inclusive, and diverse working environment.
• Team events and collaborative initiatives.
• Flexible working options combining the Amsterdam office and remote work.