Patient Records Specialist (Healthcare)

Location: Boston, Massachusetts, United States; hybrid with 2–3 days onsite per week

Salary: $42,100–$47,300 per year

Company

hirify.global conducts cancer research and provides comprehensive patient care, education, and public health programs.

What you will do

• Coordinate and organize medical records, tissue, imaging CDs, appointment packets, and other materials for new patient visits.
• Track materials and requests in electronic systems and follow up with patients, hospitals, providers, and internal teams.
• Support appointment scheduling, registration, rescheduling, EMR portal enrollment, and other administrative tasks related to clinical care.
• Answer calls and emails, collect and relay detailed clinical information, route calls according to telephone triage guidelines, and resolve or escalate issues.
• Collaborate with Records Specialists and New Patient Coordinators to maintain coverage and seamless task management.
• Recognize emergencies, follow standard operating procedures, meet service levels, and support training for new staff.

Requirements

• Bachelor’s degree in health administration or a related field is strongly preferred.
• Up to one year of experience in healthcare or customer service.
• Excellent communication, organization, customer service, phone etiquette, and attention to detail.
• Ability to multitask, solve problems independently, learn new processes quickly, and work effectively as part of a team.
• PC proficiency required; patient contact with the adult population is part of the role.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work alongside clinical, support, research, and Harvard Medical School-affiliated hospital partners.
• Role is scheduled to start in October 2026.
• Employment is full time with a hybrid onsite schedule.