Health Information Specialist I (Healthcare)

Location: Hybrid role in Phoenix, AZ, with onsite front-desk, phone, walk-in, mail, and records-processing duties

Company

hirify.global provides a healthcare data collaboration platform that makes health data secure, accessible, and actionable.

What you will do

• Receive and process patient health information and medical record requests in accordance with company, facility, and HIPAA requirements.
• Safeguard confidential patient information and prevent unauthorized disclosure.
• Prepare, assemble, review, and digitize paper and electronic medical records.
• Retrieve and transmit records to internal and external requesters, including insurers, workers’ compensation representatives, DDS, and subpoena issuers.
• Provide front-desk and phone support, respond to calls, emails, and voicemails, and assist with walk-ins, faxes, mail, data entry, and pickups.
• Meet site productivity expectations and adapt to changing priorities and fluctuating request volumes.

Requirements

• High school diploma or GED.
• Ability to work in a hybrid Phoenix, AZ role and commute between locations as needed.
• Basic computer proficiency, strong data-entry skills, and regular use of phones, fax machines, printers, and other office equipment.
• Professional verbal and written communication skills in English.
• Ability to organize multiple tasks, work with minimal supervision, and respond effectively in a fast-paced, high-volume environment.
• Ability to work overtime during peak seasons when required.

Nice to have

• Knowledge of HIPAA, medical terminology, EHR, and billing systems.
• Experience processing subpoenas or working in a healthcare environment.
• Production or metric-based work experience and in-person customer service experience.
• Experience building relationships with onsite clients and suggesting process improvements.

Culture & Benefits

• Comprehensive onsite and virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Full benefits package including PTO, health, vision, and dental insurance.
• 401(k) savings plan and tuition assistance.
• Post-offer health screenings and vaccination requirements may apply depending on the client and state.

This position is not eligible for employment sponsorship.