Sr Document Production Associate

Location: Columbus, OH, USA; hybrid
Schedule: Monday–Friday, either 10:00 a.m.–7:00 p.m. or 11:00 a.m.–8:00 p.m.

Salary: $17.74–$24.47 per hour

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology, data analytics, and document-processing expertise.

What you will do

• Produce, edit, proofread, convert, create, and transcribe client documents according to established procedures.
• Assess job requests, select the correct production process, and coordinate document intake, preparation, workflow, and delivery.
• Use document production software, hardware, tracking systems, and logs while troubleshooting complex issues.
• Meet contracted deadlines and communicate with clients, supervisors, and peers about work or deadline concerns.
• Perform quality assurance on other employees’ work, assist peer teams, and train more junior staff.
• Handle sensitive and confidential information while providing professional client service in person, by phone, and electronically.

Requirements

• High school diploma or equivalent; higher education or equivalent work experience is preferred.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Document production or word-processing experience and advanced proficiency with Microsoft Word, Excel, and PowerPoint.
• Strong typing, proofreading, organizational, communication, and customer service skills.
• Ability to prioritize work, manage multiple projects, meet deadlines, and work independently and collaboratively.
• Ability to troubleshoot advanced software, equipment, and document-production issues and escalate problems when necessary.

Culture & Benefits

• Hybrid work arrangement with a Monday–Friday schedule.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match, adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful completion of a background check and drug screen.