L1/L2 Technician (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Location: New Jersey, United States. Fully onsite, with work split between the main office and multiple client sites. Candidates should ideally live within approximately 45 minutes of the main office; there is no regular work-from-home option.
Salary: $25–$35 per hour, depending on experience, with uncapped overtime available.
Company
Established managed service provider expanding its technical team to support a significant new project for large enterprise clients, primarily in the financial services sector.
What you will do
- Provide L1/L2 technical support and troubleshoot Windows and Microsoft 365 issues.
- Support enterprise IT environments, servers, networking equipment, and infrastructure.
- Rack and stack servers and network equipment, and install and troubleshoot physical cabling.
- Assist with datacentre operations and maintenance.
- Troubleshoot networking technologies across multiple vendors and escalate complex issues appropriately.
- Collaborate with technical colleagues and clients in high-pressure environments where reliability and responsiveness are important.
Requirements
- Experience with L1/L2 IT support and troubleshooting.
- Experience with Windows, Microsoft 365, physical server infrastructure, enterprise networking, and datacentre environments.
- Hands-on infrastructure experience, including racking, stacking, and cable management.
- Broad knowledge of multi-vendor networking technologies; experience with Cisco, Arista, HPE, or similar enterprise hardware.
- Ability to learn new technologies, work collaboratively, communicate clearly, and perform effectively under pressure.
- Ability to work fully onsite in New Jersey and at client locations.
Culture & Benefits
- Varied hands-on work across the MSP environment and multiple enterprise client sites.
- Opportunities to develop technical skills as the new project expands.
- Uncapped overtime availability.
- One-stage interview process, ideally conducted onsite; video interviews can be accommodated when necessary.
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