International Patient Intake Coordinator - Bilingual

Location: Boston, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $55,200–$61,100 per year

Company

hirify.global provides cancer research, patient care, education, and public health programs in collaboration with Harvard Medical School-affiliated hospitals.

What you will do

• Serve as the initial point of contact for international oncology patients, families, physicians, embassies, governmental health authorities, foundations, and insurance companies.
• Coordinate inpatient and outpatient consultations, diagnoses, procedures, scheduling, arrivals, and discharge planning across affiliated hospitals.
• Manage a broad portfolio of patient cases and independently resolve complex care coordination and operational issues.
• Prepare treatment plan submissions and cost estimates in collaboration with nursing, clinical, and finance teams.
• Develop and maintain standard operating procedures, patient resources, and program initiatives with leadership and partner teams.
• Provide after-hours support when needed, participate in onboarding, and help maintain service levels and compliance requirements.

Requirements

• High school diploma required; bachelor’s degree preferred.
• At least 3 years of administrative or customer service experience required, preferably in healthcare.
• Knowledge of medical terminology; patient scheduling experience is preferred.
• Strong communication, customer service, analytical, problem-solving, critical thinking, and time-management skills.
• Experience with Microsoft Office and CRM tools; Epic knowledge is preferred.
• Ability to manage confidential information and work effectively with patients and stakeholders from varied countries and cultural backgrounds.

Nice to have

• Bilingual or multilingual abilities.
• Knowledge of Arabic or Mandarin.
• Experience with patient scheduling and Epic.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Collaboration with clinical, administrative, and international patient services teams.
• Patient contact takes place by phone, video conference, and in person.
• Work includes participation in a highly matrixed healthcare organization dedicated to cancer research and treatment.