Production Support Specialist III (Mortgage Operations)

Location: In office at 555 South Flower Street, Los Angeles, California, US 90071

Salary: $24.46–$36.69 per hour

Company

hirify.global is a financial services company founded in 1954 and a subsidiary of Royal Bank of Canada.

What you will do

• Review small business, consumer, commercial, and real estate loan files for complete credit, income, asset, and supporting documentation.
• Receive, upload, verify, and clear loan conditions and trailing documents within assigned authority.
• Initiate third-party orders, including appraisal, title, flood, insurance, credit, and employment verification requests.
• Enter and validate loan information in loan origination systems and manage daily workflow through pipeline reports.
• Send client communications supporting compliance with federal, state, and local regulations.
• Provide guidance and training and perform audit reviews, reporting results to management.

Requirements

• Bachelor’s degree or equivalent.
• At least 3 years of recent mortgage or commercial experience.
• At least 3 years of administrative or office clerk experience.
• Strong attention to detail, accuracy, organization, written and verbal communication, and problem-solving skills.
• Ability to multitask, meet deadlines, and maintain performance in stressful situations.
• Proficiency with PC applications, Microsoft Office, and loan origination systems; strong knowledge of federal and state regulatory policies and procedures.

Culture & Benefits

• Medical, dental, and vision coverage available from the first day of the month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Health and family planning benefits, including fertility and specialized support programs.
• Career mobility support and colleague resource groups.