Account Manager (TravelTech)

Location: Kuala Lumpur, Malaysia; hybrid work with up to 2 work-from-home days per week

Company

hirify.global provides technology and communication solutions for airports, airlines, and immigration and border authorities worldwide.

What you will do

• Manage and grow a portfolio of airport and airline customer accounts.
• Develop account plans to drive revenue growth, retention, and expansion.
• Build trusted relationships with customers and executive-level decision makers.
• Identify, qualify, and close new business, cross-sell, and upsell opportunities.
• Lead commercial discussions, negotiations, approvals, and issue escalations.
• Collaborate with solution design, commercial management, delivery, and bid management teams on customer solutions.

Requirements

• At least 8 years of enterprise sales, account management, or business development experience.
• Mandatory experience selling IT solutions or technology services to airports and/or airlines.
• Proven success achieving or exceeding sales and revenue targets.
• Experience managing complex sales cycles, multiple stakeholders, sales pipelines, and account growth strategies.
• Strong commercial, negotiation, and executive relationship-building skills.
• Bachelor’s degree or equivalent professional experience; business, IT, sales, marketing, or aviation qualifications are advantageous.

Nice to have

• Knowledge of airport or airline operations, passenger processing, airport or airline systems, biometric systems, or aviation technology.
• Experience with enterprise customers in aviation, transportation, immigration and border authorities, or travel technology.
• Experience managing renewals, competitive takeaways, and strategic account growth initiatives.

Culture & Benefits

• Inclusive, multicultural environment operating across 200 countries and 60 languages.
• Flex Day arrangements to adapt the workday to personal plans.
• Flex-Location benefit allowing up to 30 days per year of work from any location in the world.
• Employee Assistance Program and personalized wellbeing support through Champion Health.
• Professional development through LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford, and other learning platforms.
• Competitive benefits aligned with the local market and employment status.