Future Home Claims Handler Talent Pool (Home Insurance)

Location: Office-centric work; the team is based in Oval, London

Company

hirify.global is a UK insurance company using data and technology to make insurance simple, flexible, and affordable.

What you will do

• Manage a portfolio of home claims from first notification of loss through settlement.
• Deliver accurate, efficient, and positive outcomes for customers.
• Review claim referrals with TPA partners and help improve their performance.
• Identify opportunities to improve claims processes and service-level agreements.
• Support the expansion of the in-house claims operation.
• Collaborate with Product, Underwriting, and Engineering to improve the claims experience.

Requirements

• At least 18 months of experience in personal lines claims, ideally home insurance.
• Strong technical claims knowledge and a customer-focused approach.
• Clear and empathetic written and verbal communication skills.
• Comfort working in a fast-paced environment with a focus on learning and continuous improvement.
• Problem-solving and collaboration skills, including experience working across different teams.
• Commitment to integrity, respect, kindness, and strong customer outcomes.

Culture & Benefits

• 25 days of paid annual leave plus public holidays.
• Share options linked to company performance and growth.
• Dedicated development budget, senior mentorship, and role-related training.
• Well-being support including therapy access, weekly onsite yoga, and subsidised sports clubs.
• Enhanced parental leave and support for parents returning to work.
• Regular social events and team communities such as book club and foodies.