Household Technical Claims Handler

Location: Liverpool, UK, with hybrid working. Working hours are Monday to Friday, 09:00–17:30, 37.5 hours per week.

Salary: £40,000–£45,000 per year depending on experience, plus up to 10% annual performance bonus.

Company

hirify.global is a UK insurance group with over 40 years of specialist insurance experience and more than 1,700 employees.

What you will do

• Manage complex, high-value, and specialist household property claims within delegated authority and service standards.
• Assess policy coverage, causation, damage evidence, repair scopes, estimates, reserves, and settlement strategies.
• Act as a technical referral point, documenting decisions and escalating claims requiring additional authority or specialist intervention.
• Challenge loss adjusters, surveyors, and repair suppliers to secure proportionate, evidence-based outcomes and control indemnity leakage.
• Identify indemnity, fraud, vulnerability, and complaint risks while communicating clearly with customers and their representatives.
• Support audits, calibration, best-practice guidance, and colleague coaching across the Household Claims team.

Requirements

• Experience handling complex household property claims with confident policy interpretation.
• Strong judgement across liability, quantum, repair scope, reserving, settlement, and supplier challenge.
• Experience with escape of water, fire, flood, impact, and subsidence claims.
• Experience in technical claims, desktop loss adjusting, or a loss-adjusting environment.
• Knowledge of building construction, repair methodologies, and estimating principles.
• Familiarity with FCA regulations, Consumer Duty principles, and vulnerable customer handling.

Nice to have

• CII qualification such as Cert CII, Dip CII, or equivalent.
• Building, surveying, loss-adjusting, or claims qualification.
• Continuing professional development in household property claims.

Culture & Benefits

• Hybrid working options and flexible benefits.
• 35 days’ holiday including bank holidays, with buy and sell options.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programmes, learning opportunities, recognition awards, and social events.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.
• Employment checks include a standard criminal record check and an insolvency register check.