Head of Department - ServiceNow Platform & Delivery (ServiceNow)

Location: Košice, Slovakia

Salary: From EUR 4,500 gross per month; actual compensation depends on professional and personal qualifications.

Company

hirify.global is the technology organization of Erste Group, a major banking group in Central and Eastern Europe, with more than 2,000 IT experts.

What you will do

• Take end-to-end responsibility for the strategic and technical evolution of the ServiceNow enterprise platform.
• Lead agile ways of working, ownership, transparency, predictable delivery, and continuous improvement across a department of around 25 people.
• Establish governance and delivery practices covering architecture, development standards, integrations, testing, releases, upgrades, and operations.
• Own CMDB governance and policies while driving adoption of the Common Service Data Model.
• Lead and develop three Product Owners and collaborate with business, IT, architecture, security, and other stakeholders.
• Manage ServiceNow, consulting, and implementation partners, including delivery quality, commercial performance, budget, licenses, capacity, and external spend.

Requirements

• University degree in a technical, engineering, or IT-related discipline, or equivalent professional experience and recognized certifications.
• Several years of experience leading ServiceNow, enterprise platform, software engineering, or comparable technology teams in a complex enterprise environment.
• Experience as a visible and approachable people leader focused on trust, empowerment, and talent development.
• Understanding of the full technology lifecycle from requirements engineering and architecture through development, testing, production release, and operations.
• Broad knowledge of ServiceNow capabilities, configuration management principles, governance, and data quality.
• Fluent English communication is required.

Nice to have

• Experience managing major software vendors, consulting companies, and implementation partners.
• Experience balancing business demand with platform standardization, technical quality, and long-term maintainability.

Culture & Benefits

• Trust-based working hours and an emphasis on servant leadership, future orientation, performance impact, and client orientation.
• Health support, above-standard medical examination contributions, a helpline, and salary compensation during sick leave.
• Sabbatical options, paternity leave, family-related contributions, and four additional vacation days per year.
• Contribution to the third pillar, MultiSport card, employee referral program, learning and development opportunities, and employee share program.
• Interest groups and employee events in an inclusive workplace focused on equal opportunities.