Imaging Svcs Coordinator I (Healthcare)

Location: Chestnut Hill, Massachusetts, United States; 100% onsite

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, patient care, medical education, and public health programs.

What you will do

• Verify complex oncology imaging appointment sets and prepare modality-specific screening forms and worksheets.
• Perform patient check-in, verify identification, print wristbands, assign RTLS badges, and coordinate patient and staff flow.
• Acquire, enter, link, and reconcile lab orders while resolving missing or inconsistent information with providers and other departments.
• Provide patient and telephone support, explain complex information clearly, de-escalate grievances, and escalate issues when appropriate.
• Import outside imaging into PACS, export images to CDs or electronically, reconcile patient media, and troubleshoot image-transfer issues.
• Respond to emergencies, support quality improvement, maintain confidentiality, and follow clinical and regulatory procedures.

Requirements

• High school diploma required; bachelor's degree preferred.
• No prior experience required; customer service experience preferred.
• Strong verbal and written communication, customer service, organization, problem-solving, and critical-thinking skills.
• Ability to multitask, work under pressure, adapt to changing conditions, and use multiple operational systems.
• Ability to work in a fast-paced clinical environment and provide in-person and telephone patient contact, including wheelchair escort services.
• Working knowledge or ability to learn systems including Epic, RTLS, Outlook, Sunquest, PACS, QuickBase, Visage, LifeImage, PowerShare, and ETIAM.

Culture & Benefits

• Work in an inclusive, diverse, and equitable clinical and research environment.
• Support compassionate and comprehensive care for patients and families.
• Participate in quality improvement initiatives and operational system upgrades.
• Follow Dana-Farber policies, Joint Commission requirements, HIPAA regulations, and assigned competency programs.