Administration Assistant – Workers Compensation

Location: Melbourne, Victoria, Australia

Company

DXC Claims Management provides workers’ compensation claims management services, focused on helping people return to work and health.

What you will do

• Process invoices for medical, allied health, and other WorkCover claim-related services.
• Verify invoice details against claim records and ensure payments are correctly coded and allocated.
• Identify and escalate discrepancies, duplicate invoices, and incorrect payment requests.
• Manage invoice processing within defined service levels and accuracy targets.
• Support recoveries by identifying and reporting incorrect or erroneous payments.
• Resolve payment queries with claims and finance teams while maintaining accurate records.

Requirements

• Previous experience in administration, invoice processing, accounts payable, or financial administration.
• Strong attention to detail, data entry, organisational skills, and commitment to accuracy.
• Ability to manage competing priorities and deadlines in a high-volume environment.
• Confidence working with business systems and Microsoft Office, particularly Excel.
• Ability to follow WorkSafe scheme rules, claims procedures, and internal processes.
• Understanding of compliance and audit requirements in a regulated environment is advantageous.

Culture & Benefits

• Full-time role with an emphasis on in-person collaboration and flexibility to support wellbeing, productivity, and individual work styles.
• Inclusive culture focused on belonging, mutual support, and corporate citizenship.
• Competitive remuneration, benefits, training, and career opportunities.
• Opportunities to contribute to societal initiatives through the Social Impact Practice.