Concierge & Facilities Assistant

Location: Sydney, 60 Margaret Street; permanent office-based role

Company

ING provides banking services focused on simpler customer, community, and employee experiences.

What you will do

• Prepare and reset meeting rooms, training spaces, and event areas.
• Coordinate catering, refreshments, and workplace hospitality for meetings and events.
• Provide reception and concierge support, including visitor assistance and reception cover.
• Work with Executive Assistants, Team Assistants, and internal stakeholders to deliver meeting and event experiences.
• Respond to workplace and facilities requests and coordinate maintenance and operational support.
• Provide basic AV support and liaise with suppliers and internal teams to resolve issues.

Requirements

• Customer service, administration, and organisational skills.
• Confidence working with a range of stakeholders.
• A hands-on approach to room set-ups, stock replenishment, and workplace activities.
• Positive attitude and willingness to assist wherever support is needed.
• Interest in building a long-term career in workplace services or facilities management.

Nice to have

• Previous experience as a Facilities Assistant or in a similar corporate role.
• Experience in hospitality or another customer-facing industry.

Culture & Benefits

• Inclusive, supportive, and family-inclusive workplace culture.
• Discounted ING health insurance.
• Additional Rest Day to support wellbeing.
• IMPACT day for approved sustainability volunteering.
• Support and adjustments are available during the recruitment process.