Field Services Specialist (Medical Devices)

Location: Nashville, TN, United States (remote); assigned territory management and travel to clinical and hospital sites required, including 50–75% travel and overnight stays.

Salary: $60,000–$75,000 annually

Company

hirify.global develops vital organ therapy solutions, including digital services and medical devices that support kidney care, dialysis, patients, and healthcare teams.

What you will do

• Install, calibrate, perform preventive maintenance on, and repair electro-mechanical medical equipment.
• Diagnose equipment failures, identify root causes, and implement corrective actions in line with safety, regulatory, quality, and SLA requirements.
• Manage an assigned service territory by scheduling service calls, maintenance, travel, parts, and inventory.
• Document service activities, maintenance records, inventory transactions, and test-equipment calibration.
• Train customer personnel on equipment operation, maintenance, and inspection procedures.
• Support field projects, mentor technicians, share troubleshooting practices, and communicate service status to customers and leadership.

Requirements

• Experience in biomedical engineering, including installation, maintenance, repair, mechanical adjustment, and independent troubleshooting of medical devices.
• Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field; alternatively, a non-related associate’s degree with 3+ years of electro-mechanical troubleshooting experience, BMET certification with 3+ years of experience, or completion of a U.S. military electrical or biomedical equipment technology program.
• Ability to work independently, manage a territory, communicate professionally, and maintain customer relationships.
• Proficiency with Microsoft Office tools, including Outlook, Word, Excel, Visio, Project, and PowerPoint.
• Ability to work in healthcare environments, follow PPE protocols, stand, kneel, bend, and regularly lift up to 50 lbs.
• Ability to travel 50–75%, drive long distances or fly, and hold a valid driver’s license.

Nice to have

• Previous field service experience.
• Experience mentoring service technicians and contributing to troubleshooting guides and best practices.

Culture & Benefits

• Values centered on Care, Own it, Trust, and Innovate.
• Medical, dental, and vision coverage beginning on day one for eligible employees.
• Life, accident, disability, and business travel accident insurance.
• 401(k) retirement savings plan, flexible spending accounts, and educational assistance.
• Paid holidays, 20–35 days of paid time off based on length of service, family and medical leave, and paid parental leave.
• Commuting, childcare, employee discount, and employee assistance benefits.