Customer Success Coordinator

Location: Northampton, Northamptonshire, United Kingdom; 100% office based

Company

A vital organ therapy company developing kidney care products, digital solutions, and advanced services to improve outcomes for patients and care teams.

What you will do

• Act as the first point of contact for home patients.
• Process customer orders and support product distribution.
• Manage customer queries and complaints, working toward effective solutions.
• Build working relationships with internal departments to coordinate customer support.
• Promote service excellence and contribute feedback to improve department operations.

Requirements

• GCSE-level education.
• Strong organization and workload-prioritization skills in a busy environment.
• Tenacity, proactive decision-making, and strong attention to detail and accuracy.
• Professional telephone manner and excellent customer service skills.
• Positive, cooperative attitude and ability to work effectively in a team.
• Ability to work 100% from the Northampton office on rotating Monday-to-Friday shifts.

Nice to have

• Experience with Siebel.

Culture & Benefits

• Full-time office-based work in Northampton.
• Monday-to-Thursday shifts run between 07:00 and 18:00; Friday shifts run between 07:00 and 17:00.
• Rotating shifts include 07:00–15:00, 08:00–16:00, and 09:00–16:00.
• Supportive, high-performing customer success environment focused on patients and service quality.
• Reasonable accommodations are available during the application and interview process.