Customer Solutions Engineer (Cloudflare)

Location: Hybrid, Singapore. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and developer platform services.

What you will do

• Lead technical discovery and validation with Account Executives, mapping customer infrastructure to hirify.global architectures and defining PoC and technical evaluation plans.
• Deliver technical presentations, architectural diagrams, demonstrations, and responses to complex security, compliance, and architecture questions.
• Guide customer onboarding and migrations, including DNS migrations, Zero Trust rollouts, WAF tuning, configuration best practices, and deployment strategies.
• Own technical customer health, adoption, risk reduction, renewal, and expansion in partnership with Account Executives.
• Lead technical QBRs and connect platform capabilities with business value and return on investment for executive stakeholders.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, sandbox provisioning, telemetry monitoring, and documentation.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Strong communication, presentation, consultative advisory, and stakeholder management skills for both engineers and C-level executives.
• Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics and enterprise sales cycles.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platforms.
• Degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding materials.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Mission-driven work focused on protecting and improving the free and open Internet.
• AI-augmented workflows and an iterative, collaborative engineering culture.
• Potential in-person interview at a hirify.global office or hub during the offer stage.
• Equal opportunity employer providing reasonable accommodations during the application process.