Clinic Coordinator - Mon-Fri 9:30am-6pm

Location: 300 Boylston St, Chestnut Hill, MA 02459; 100% onsite. Schedule: Monday–Friday, 9:30am–6pm.

Salary: $45,500–$54,400 per year.

Company

hirify.global provides cancer research, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Schedule complex, multidisciplinary appointments for oncology patients according to established guidelines.
• Monitor scheduling reports to improve accuracy and resource utilization.
• Coordinate patient check-in and check-out, telephone triage, paperwork, verbal orders, and complex scheduling information.
• Communicate with patients, families, providers, leadership, and cross-functional teams, including explaining complex information in patient-friendly terms.
• Respond to emergencies, de-escalate patient concerns, and escalate issues to clinic leadership when needed.
• Support registration processes, quality improvement initiatives, staff training, system upgrades, and patient-use iPad troubleshooting.

Requirements

• High school diploma required; a bachelor’s degree is preferred.
• Experience in a customer service setting is preferred.
• Proficiency with technology and complex computer systems is required.
• Strong verbal and written communication, organizational, problem-solving, and critical-thinking skills.
• Ability to multitask, adapt to changing priorities, and work effectively in a clinic team.
• Ability to maintain Protected Health Information confidentiality and comply with HIPAA and institutional procedures.

Culture & Benefits

• Work in an inclusive, diverse, and equitable clinical and research environment.
• Support compassionate care for patients and families across pediatric and adult clinical populations.
• Use systems including Epic, Real Time Locating System, and Outlook.
• Participate in training, competency programs, system improvements, and Joint Commission accreditation activities.