Clinic Coordinator - Mon-Fri 8am-4pm

Location: Boston, Massachusetts, United States; 100% onsite

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, education, and patient care, with a mission focused on reducing the burden of cancer and related diseases.

What you will do

• Schedule complex, multidisciplinary appointments for oncology patients and monitor scheduling reports for accuracy and resource utilization.
• Coordinate check-in and check-out activities, triage phone calls, verify patient identities, prepare paperwork, and enter verbal orders.
• Communicate scheduling and clinical information clearly with patients, families, providers, leadership, and cross-functional teams.
• Provide customer service, respond to patient needs, and de-escalate grievances when necessary.
• Recognize emergencies and respond according to standard operating procedures.
• Support registration processes, quality improvement initiatives, system upgrades, and patient-use iPad troubleshooting.

Requirements

• High school diploma required; a bachelor's degree is preferred.
• Proficiency with technology and complex computer systems.
• Strong verbal and written communication, organization, problem-solving, critical-thinking, and multitasking skills.
• Ability to adapt to a changing clinic environment and work effectively as part of an interdisciplinary team.
• Ability to maintain confidentiality of protected health information and comply with HIPAA and institutional policies.
• Patient contact is required through in-person, telephone, written, and electronic communication.

Nice to have

• Experience working in a customer service setting.
• Experience training new team members.

Culture & Benefits

• Work Monday through Friday from 8:00 a.m. to 4:00 p.m.
• Participate in competency training through AEU and HealthStream.
• Work in an inclusive and equitable environment focused on compassionate patient care.
• Contribute to quality improvement projects and operational enhancements.