Customer Success Manager - Singapore

Location: Hybrid, Singapore

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Manage and grow an individual portfolio of existing customer accounts.
• Proactively engage account stakeholders and serve as the primary point of contact.
• Identify, qualify, and develop cross-sell and upsell opportunities.
• Analyze customer needs and present solutions aligned with their requirements.
• Build and maintain customer relationships, supporting satisfaction and account growth.
• Use Salesforce to document activities, maintain lead information, and forecast opportunities accurately.

Requirements

• Experienced Account Manager with a track record of owning and developing a portfolio of accounts.
• Strong consultative communication, active listening, influencing, and objection-handling skills.
• Polished verbal and written communication skills.
• Ability to guide customers through issues and escalations with resilience and composure.
• Proven success in achieving and maintaining sales targets.
• Extensive IT knowledge; a bachelor’s degree is preferred.

Culture & Benefits

• Collaborative, kind, and curious work community.
• Hybrid work environment with free in-office lunches during the week.
• Opportunities for professional growth and advancement.
• Training through a dedicated learning platform.
• International workforce and competitive compensation.
• Visa sponsorship is not available for this position.