Executive, Customer Success (Market Insights)

Location: Singapore

Company

NIQ/GfK is a global consumer intelligence, measurement, and data analytics company providing market insights, retail data, and analytics platforms across more than 90 countries.

What you will do

• Drive adoption, engagement, and satisfaction for the gfknewron market insights platform.
• Provide consulting, analytics, thought leadership, onboarding, and training for client users.
• Own customer relationships, communications, joint business plans, client reviews, and success metrics.
• Work with POS-related data, identify customer needs, and coordinate local and regional client services.
• Identify cross-sell and upsell opportunities and hand qualified opportunities to Account Development.
• Collect customer feedback and collaborate with product, operations, account management, and other business units to improve delivery and renewals.

Requirements

• Degree in Business, Marketing, or Statistics.
• 1–3 years of experience in market research, product marketing, or business development; experience in home and lifestyle, consumer durables, or technology is preferred.
• Excellent English language skills.
• Strong presentation, communication, client relationship, analytical, and decision-making skills.
• Ability to collaborate with multidisciplinary teams across diverse cultures and disciplines.
• Experience in a consultancy firm is highly desirable.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Recruitment processes may use AI tools, with human oversight and final hiring decisions made by people.