Customer Support Technician III (Data Center Cooling)

Location: United States; position can be based at any US location. Requires travel to various job sites approximately 85% of the time.

Company

hirify.global builds liquid cooling and large-scale air solutions that support modern data centers, including AI and hyperscale environments.

What you will do

• Commission, repair, and service mechanical and electrical equipment for data center cooling projects.
• Handle warranty-related service issues and provide technical guidance to end users and outside sales representatives.
• Review work orders, blueprints, schematics, manuals, tools, equipment, and parts requirements for installation and repair work.
• Coordinate with building owners, contractors, engineers, and local service providers on challenging jobs.
• Work with engineering and manufacturing personnel to resolve unusual system operation and maintenance issues.
• Advise management on customer satisfaction, product performance, and product improvement opportunities.

Requirements

• High school diploma or equivalent.
• Three to five years of experience in installation, maintenance, and troubleshooting; HVAC or similar electromechanical experience is preferred.
• Ability to travel approximately 85% of the time for commissioning and warranty work.
• Strong analytical skills, attention to detail, and ability to interpret blueprints, plans, and manuals.
• Ability to follow projects through root cause analysis and work independently with outside technicians.
• Strong customer service skills and ability to coordinate parts delivery and timely completion of work.

Nice to have

• Trade or technical school education or certification.
• Experience with industrial HVAC or similar electromechanical products.
• Strong Microsoft Excel and Word skills.
• Experience with commercial projects or building automation.

Culture & Benefits

• Hands-on, collaborative environment focused on ownership, accountability, safety, and continuous improvement.
• Health, dental, vision, life, short-term disability, long-term disability, FSA, HSA, and 401(k) benefits with company contributions.
• Benefits begin on the first day.
• 401(k) match and four weeks of accrued vacation in the first year.
• Air-conditioned work environment.