Customer Support Technician II (Data Center Cooling)

Location: South Bend, Indiana; the position can be based at any US location and requires travel to various job sites approximately 85% of the time.

Company

hirify.global develops liquid cooling and large-scale air solutions that keep modern data centers operating, including AI and hyperscale environments.

What you will do

• Commission, repair, and service mechanical and electrical equipment for data center cooling projects.
• Review work orders, blueprints, schematics, manuals, tools, equipment, and parts requirements for installation and repair work.
• Manage challenging service and warranty jobs while reducing disruption to customer facilities and controlling company costs.
• Coordinate with building owners, contractors, engineers, local service providers, engineering, and manufacturing personnel.
• Resolve unusual system operation and maintenance problems and advise management on customer satisfaction and product improvements.
• Provide professional technical guidance and customer service to end users, sales representatives, and other stakeholders.

Requirements

• High school diploma or equivalent.
• Three to five years of experience in installation, maintenance, and troubleshooting; HVAC or similar electromechanical experience is preferred.
• Ability to travel approximately 85% of the time to US job sites.
• Strong analytical skills, attention to detail, and ability to read and interpret blueprints, plans, and manuals.
• Ability to perform root cause analysis, work independently, coordinate with outside technicians, and follow up on parts delivery.
• Excellent customer service skills and the ability to complete projects accurately and on time.

Nice to have

• Trade or technical school education or certification.
• Experience with industrial HVAC or similar electromechanical products.
• Strong Microsoft Excel and Word skills.
• Experience with commercial projects and building automation.

Culture & Benefits

• Hands-on, collaborative environment focused on ownership, accountability, safety, and continuous improvement.
• Health, dental, vision, life, short-term disability, and long-term disability coverage.
• FSA and 401(k) plan with company contributions.
• Benefits begin on the first day.
• Four weeks of accrued vacation during the first year.
• Air-conditioned work environment.