Business Operations Analyst

Location: Philadelphia, Pennsylvania, United States; hybrid in-office/remote working schedule

Company

Global law firm with offices across North America, Asia, Europe, and the Middle East.

What you will do

• Maintain client, matter, timekeeper, billing, rate, and fee arrangement data in Elite 3E.
• Process annual rate reviews, promotions, matriculations, and other approved rate adjustments.
• Review submissions and workflows for accuracy, completeness, and compliance with firm policies.
• Collaborate with attorneys, partners, Finance, Billing, and Operations teams to resolve rate-related issues.
• Develop reports, dashboards, and analyses using Excel, Qlik, Access, Power BI, and other reporting tools.
• Support pricing reviews, alternative fee arrangements, RFP responses, profitability analysis, forecasting, system enhancements, testing, and process improvement projects.

Requirements

• Bachelor’s degree in finance, accounting, economics, business administration, data analytics, or a related field.
• Relevant experience in business operations, finance, pricing, consulting, legal operations, financial analysis, or a related area.
• Strong analytical, quantitative, problem-solving, communication, and interpersonal skills.
• Advanced proficiency in Microsoft Excel and financial analysis.
• Ability to manage multiple priorities and collaborate effectively in a fast-paced environment.

Nice to have

• Experience with Qlik, Power BI, Tableau, or similar reporting and visualization platforms.
• Experience within a law firm or professional services organization.

Culture & Benefits

• Hybrid work arrangement combining in-office and remote work.
• Opportunity to collaborate with attorneys, partners, and administrative teams across a global firm.
• Work focused on operational efficiency, revenue growth, profitability, reporting capabilities, and data quality.
• Commitment to equal employment opportunity and reasonable workplace accommodations.