Technology Support Specialist (Audiovisual)

Location: Philadelphia, Pennsylvania; on-site work required in the Philadelphia office. Daily schedule: 9:00 am–5:30 pm EST.

Company

hirify.global is a global law firm with offices across North America, Asia, Europe, and the Middle East.

What you will do

• Prepare conference rooms and meeting spaces for presentations, video conferences, and firm events.
• Perform room checks, equipment testing, preventive maintenance, and basic configuration of audiovisual systems.
• Provide live, time-sensitive support for meetings involving attorneys, clients, executives, staff, and external participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, cameras, microphones, speakers, displays, projectors, cabling, adapters, and room-control systems.
• Monitor meeting schedules, prioritize overlapping requests, identify potential issues, and coordinate coverage across rooms and events.
• Document incidents and service requests in ServiceNow, maintain equipment inventories, create user guides, and escalate complex issues while maintaining ownership of follow-up.

Requirements

• High school diploma or equivalent.
• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.
• Excellent customer-service, communication, and interpersonal skills, with dependability, punctuality, and attention to detail.
• Ability to manage multiple time-sensitive requests, troubleshoot under pressure, learn unfamiliar systems, and take ownership of tasks.
• Ability to move and set up audiovisual equipment and work on-site as required.

Nice to have

• Additional technical education, coursework, or practical experience.
• Customer-service, help-desk, event-support, classroom-technology, hospitality, or audiovisual experience.
• Experience in a professional services, legal, corporate, educational, or conference environment.
• Experience documenting work in ServiceNow or another ticketing system.

Culture & Benefits

• Work in a professional legal-services environment supporting attorneys, clients, executives, and staff.
• Reasonable accommodations are available for applicants and employees with disabilities or other protected needs.
• Inclusive equal employment opportunity workplace.