6 часов назад
Technical Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Specialist (AV hardware and software): Providing technical support, troubleshooting, design advice, and training for professional audiovisual systems with an accent on network connectivity, VoIP, audio/video quality, and customer communication. Focus on recreating customer systems in a test lab, diagnosing complex hardware and software issues, supporting product testing, and developing technical documentation.
Location: Beaverton, Oregon, United States; onsite office environment
Company
develops professional audiovisual hardware and software solutions for communication in rooms and venues of all sizes.
What you will do
- Provide technical support to customers by phone, email, and chat.
- Troubleshoot and resolve hardware and software issues involving network connectivity, VoIP, and audio/video quality.
- Advise customers designing audiovisual systems with products and offer alternative solutions when appropriate.
- Coordinate product returns and repairs, document customer interactions, and escalate priority issues to Applications Engineers.
- Conduct customer training seminars in person and online, and follow up on open support cases.
- Support product testing, new product development, trade shows, customer visits, and technical documentation.
Requirements
- Bachelor’s degree or equivalent work experience.
- 2–4 years of related professional AV experience.
- Experience independently supporting professional AV products and platforms.
- Familiarity with computer networking, network switch configuration, and related IT technologies.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
- Excellent verbal and written English skills required; up to 10% travel may be required.
Nice to have
- Customer-facing technical support or service experience.
- Certified Technical Specialist certification or another approved AV industry certification.
- Networking certification or formal networking training.
- Spanish proficiency.
Culture & Benefits
- Medical, dental, and vision coverage.
- Three weeks of annual PTO and nine paid holidays.
- 401(k) plan with matching, life insurance, and short- and long-term disability coverage.
- Health savings and flexible spending accounts, including a HSA contribution.
- Tuition reimbursement, charitable donation matching, achievement bonuses, and referral bonuses.
- Supportive, dynamic environment focused on continuous improvement and clear decision-making.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →