IT Support Technician I (Microsoft)

Location: Onsite in Beaverton, Oregon, United States

Company

Professional audiovisual solutions provider creating audio and video systems for rooms and venues of different sizes.

What you will do

• Resolve first-tier user inquiries and technical issues through phone, email, and ticketing systems.
• Troubleshoot hardware, software, networking, and peripheral-device problems.
• Set up accounts, reset passwords, manage access, and escalate complex issues with complete documentation.
• Install and update software, configure and deploy workstations, and perform routine maintenance.
• Maintain IT equipment inventory and create technical documentation and how-to guides.
• Support Microsoft 365 applications, train end users, and assist with minor IT projects and process improvements.

Requirements

• 1–3 years of experience in an IT support role.
• Working knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Knowledge of computer hardware, peripherals, networking concepts, and troubleshooting.
• Strong verbal and written communication, customer service, analytical, and problem-solving skills.
• Ability to work onsite in Beaverton, Oregon.

Nice to have

• Associate degree in computer science, information technology, or a related field.
• CompTIA A+ certification or other relevant certifications.

Culture & Benefits

• Medical, dental, and vision coverage.
• Three weeks of annual paid time off and nine paid holidays.
• 401(k) plan with matching, life insurance, and short- and long-term disability coverage.
• Health savings and flexible spending accounts, including an employer HSA contribution.
• Tuition reimbursement, charitable donation matching, achievement and referral bonuses.
• Supportive, dynamic environment focused on continuous improvement and clear decision-making.