Client Operations & Strategic Growth Manager (Life Sciences)

Location: London, United Kingdom; hybrid working with up to 40% from home and 60% in the office

Company

hirify.global is a global legal services firm with a Marketing and Business Development function supporting client relationships, business development, communications, pitches, campaigns, and strategic initiatives.

What you will do

• Manage a major Life Sciences and Health Care client relationship and act as a central point of contact for lawyers, business services teams, and client stakeholders.
• Develop and execute strategic client plans, identify growth opportunities, and support pitches, panels, events, sponsorships, and continuing legal education programs.
• Coordinate legal matter plans, including timelines, milestones, budgets, resources, deliverables, assumptions, and status reporting.
• Monitor billing guidelines, invoices, time entries, budget compliance, supplemental bills, credits, and fee arrangements across client matters.
• Oversee the firm’s AI engagement with the client, including tool approvals, billing and time-entry requirements, licensing, issue tracking, and reporting.
• Coordinate pricing negotiations, client feedback, operational improvements, and cross-functional solutions across client projects.

Requirements

• 7+ years of relevant experience in legal or professional services preferred.
• Experience in account management, client-facing project management, or PMO, with advanced knowledge of project management methodology.
• Experience coordinating budgets for multi-matter portfolios, scoping, project planning, workflow management, and post-matter reviews.
• Familiarity with outside counsel guidelines, timekeeping standards, billing compliance, and law firm management metrics.
• Strong analytical, organisational, writing, presentation, relationship-building, prioritisation, and stakeholder-management skills.
• Technical proficiency with advanced Excel, PowerBI or a comparable tool, HighQ Collaborate, and Smartsheet or Planner.

Nice to have

• Project management qualification.
• Experience with pricing negotiations and legal service innovation.

Culture & Benefits

• Agile and flexible working patterns are supported.
• Opportunities for career growth across regions and practice areas.
• Exposure to sophisticated clients and modern tools and methodologies.
• Culture focused on continuous learning, diversity of thought, collaboration, and professional excellence.
• Participation in the firm’s Responsible Business program.