Outcomes Architect Manager

Location: Hybrid in Tokyo, Japan

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, workflow automation, and AI agents.

What you will do

• Lead and manage a team of Outcomes Architects accountable for workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery.
• Coach customer discovery, AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
• Build the team’s operating cadence, including metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching, and leadership forecast calls.
• Hire, onboard, certify, and manage the performance of Outcomes Architects throughout their development.
• Partner with Solutions Consulting, Sales, Services, Support, Product, and RevOps on shared accounts, implementations, expansions, and renewals.
• Represent team performance and customer signals in leadership forums while upholding the global OA methodology, quality rubric, and activity KPIs.

Requirements

• Frontline management experience leading customer-facing GTM teams in B2B software, preferably in Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
• Experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical and workflow implementation.
• Strong commercial judgment, executive communication skills, customer-facing discovery ability, and experience operating with shared account ownership.
• Experience building inspection cadences, coaching rituals, performance standards, onboarding programs, certification processes, and accountability systems.
• Technical fluency sufficient to understand Notion systems, coach workflow design, and help troubleshoot adoption blockers.
• Curiosity about AI and willingness to use AI tools as a collaborator; deep AI expertise is not required.

Nice to have

• Experience in a consumption-based, usage-based, or product-led business where adoption signals influence commercial outcomes.
• Track record of building high-performing frontline teams from an early stage.
• Experience leading GTM motion or coverage-model changes.
• Experience with flat, at-risk, or complex renewal accounts.
• Familiarity with AI transformation, workflow automation, agents, or collaboration and work-management software.

Culture & Benefits

• Work in a hybrid environment in Tokyo.
• Contribute to a product focused on making work more human, clear, and less fragmented in the AI era.
• Operate in a culture that values craft, durable systems, intellectual curiosity, tinkering, and discovery.
• Notion is an equal opportunity employer and provides reasonable accommodations during the application process.