Business Systems Lead (Agent and Channel Experience)

Location: Remote Canada

Salary: $102000 - $142000 CAD

hirify.global is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Overview

As a Lead Engineer in the Business Systems team, you will collaborate with Engineering, Product, Operations, and stakeholders to deliver technical solutions, transforming the way Service Agents thrive. You will lead high-impact projects from inception to completion, aligning with strategic goals and delivering measurable results, serving as the tech lead for a team of system leads.

What you will do

• Own and optimize Salesforce CRM to meet business needs across Servicing, operations, compliance, and customer success.
• Set technical strategy for your team and collaborate across teams to ensure technical sustainability.
• Maintain and support integrations between Salesforce and core systems, enabling seamless Case Creations flows and automation.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• Monitor system performance, troubleshoot issues, and drive continuous improvements.

Requirements

• 5+ years of experience in Business Systems Engineering, Software or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
• Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I).
• Experience implementing and improving Salesforce platform observability and availability best practices within platform.
• Experience with Salesforce Service cloud functionality.
• Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
• Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.

Culture & Benefits

• hirify.global is a remote-first company.
• Health care coverage - hirify.global covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• An employee stock purchase plan enabling you to buy shares of hirify.global at a discount.