Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (Surplus Food Marketplace): Manage portfolio of key enterprise partners, driving account growth, retention, and optimization of meals saved through data-driven strategies and full product lifecycle oversight. Focus on strategic account planning, QBRs, risk management, consultative upselling, and cross-team collaboration to expand adoption and reduce food waste.

Location: Hybrid in Toronto, Ontario, Canada (office 3x/week)

Salary: $75,000 - $90,000 + commission per annum

Company

World's largest marketplace for surplus food connecting businesses with consumers across 19 countries to fight food waste, with 108 million users and 245,000 partners saving 395+ million meals.

What you will do

• Drive account growth by owning customer success from onboarding to expansion, optimizing meals saved.
• Analyze store data for accurate forecasting, identify risks, and develop resolution strategies.
• Provide consultative support with expert recommendations on food-saving practices.
• Lead client meetings, QBRs, and presentations to ensure alignment and progress.
• Onboard and train new stores, collaborating with store-level and senior stakeholders.
• Manage portfolio autonomously, meeting KPIs, and contribute to team scalability through documentation.

Requirements

• Previous experience in sales, customer success, business development, or account management selling into VP+ level; food, hospitality, media, or tech industry preferred.
• Strong accountability to manage and meet KPIs.
• Master communicator with commercial acumen and assertiveness.
• Proactive, solution-focused mindset with data analysis skills for reports and projections.
• Enthusiasm for sustainability and food waste reduction.
• Bachelor's degree in business, marketing, or related field (preferred).

Nice to have

• Experience with value-based selling and/or MEDDICC methodology.

Culture & Benefits

• Hybrid work model with 20 paid vacation days, paid volunteer time, and parental leave top-up.
• Health insurance and RRSP matching in Canada, ClassPass credits.
• Regular social events, team celebrations, coffee/snacks in office, ERGs like P.R.I.D.E. and Women in the Workplace.
• Values: We Win Together, We Raise the Bar, We Keep It Simple, We Build A Legacy, We Care.

Hiring process

• Submit CV and cover letter in English.
• Talent Acquisition team reviews and contacts within a few weeks.
• Reasonable accommodations available upon request.