Business Systems Lead (Agent and Channel Experience)

Location: REMOTE U.S.

Salary: $115000 - $170000

hirify.global is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Overview

As a Lead Engineer, you will collaborate with Business Systems, Engineering, Product, Operations and key stakeholders to craft and deliver technical solutions to business problems and transform the way our Service Agents thrive. You will lead high-impact projects from inception to completion, ensuring that each initiative aligns with the company's strategic goals and delivers measurable results. You will serve as the tech lead for a team of system leads providing technical strategy for platform improvement and project deliverables.

What you will do

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success.
• Be responsible for setting technical strategy for your team, and help your team tie it together with critical, business-impacting projects.
• Collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability.
• Maintain and Support the developed integrations between Salesforce and core systems to enable seamless Case Creations flows and automation.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations.
• Oversee JIRA boards for business systems projects, defining clear requirements, managing sprints, and ensuring timely execution.

Requirements

• Bachelor’s degree in a related field or equivalent practical experience
• 5+ years of experience in Business Systems Engineering, Software or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
• Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I).
• Experience with Salesforce Service cloud functionality such as, Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
• Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
• Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.

Culture & Benefits

• hirify.global is a remote-first company, and you can work almost anywhere within the country of employment.
• hirify.global covers all premiums for all levels of health care coverage for you and your dependents.
• Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• An employee stock purchase plan enabling you to buy shares of hirify.global at a discount.