Desktop Support Analyst - SF (Microsoft Windows)

Location: San Francisco, United States

Salary: $75,000–$95,000 per year

Company

hirify.global is a global law firm supporting clients in life sciences, private equity, real estate, technology, and financial industries.

What you will do

• Provide hands-on and remote support for desktop operating systems, connectivity, applications, and mobile devices.
• Deliver second-level support for software escalations and remote access environments, including VMware View, Citrix, and VPN.
• Diagnose hardware issues, coordinate repairs, procure PCs and peripherals, and maintain physical asset inventories.
• Collaborate with IT Infrastructure and other support groups on service fulfillment, hardware installation, maintenance, and issue resolution.
• Document user requirements and technical solutions while providing consultative support to end users.
• Coordinate with third-party support and equipment vendors and participate in a firm-wide off-hours on-call rotation.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• At least two years of experience troubleshooting Microsoft Windows, Microsoft Office, legal applications, document management systems, and handheld technologies.
• Basic network administration experience with Microsoft Active Directory.
• Experience troubleshooting connectivity and applications in VMware View, Citrix, and VPN environments.
• Ability to troubleshoot Apple and Android mobile devices.

Nice to have

• Knowledge of SCCM and FIM.
• Experience with Cisco IP Telephony.

Culture & Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Retirement and savings plan.
• Paid vacation, sick time, and holidays.
• Professional development, career advancement, wellness, assistance, recognition, and employee discount programs.
• Emergency backup child and adult care; overtime eligibility applies.